Return & refund policy for BRIX Templates’ Framer Templates

1. Eligibility for refunds

Since digital products cannot be “returned,” refunds are only available under the following conditions:

• ✅ Template not as described – If the purchased template does not match the detailed description provided on the Framer Marketplace website—including screenshots, features, layouts, and specifications. We recommend reviewing the product description thoroughly before purchase.
• ✅ Major technical issues – A “major technical issue” is defined as a bug or error that completely prevents the template from functioning as intended with no viable workaround. Should such an issue arise, please contact us. If we cannot resolve it within 14 business days, you may be eligible for a refund. Examples include:
  • Template fails to load properly in Framer.
  • Broken navigation systems that prevent users from moving between pages.
  • Non-functioning interactive elements (buttons, forms, sliders) that are featured in the template preview.
  • Layout that breaks or overlaps content in a way that makes information illegible.
  • Responsive breakpoints that render the template unusable on common device sizes
  • Layout that breaks or overlaps content in a way that makes information illegible.
  • Animation sequences that crash the browser or cause severe performance issues.
  • Core Framer components included in the template that don't function as expected.

• ✅ Duplicate purchase – In the event that you accidentally purchase the same template twice using the same account, you may request a refund for the duplicate order.
• ✅ Technical skill mismatch – If you determine the template exceeds your technical skill level, please contact our support team for additional guidance. Refund requests for technical skill mismatch will be considered on a case-by-case basis after a review of your support interactions and documented efforts to resolve usage issues.

Important: Refund requests must be submitted within 30 calendar days from the date of purchase. If you have verifiable evidence (such as dated screenshots or prior correspondence) showing that a technical or design issue existed before your purchase, we will review your refund request as an exception to our standard policy—provided that the request is submitted within the 30-day refund period.

2. Non-refundable cases

Refunds will not be issued under the following circumstances:

• ❌ Third-party integrations: If the template does not work with third-party plugins, code snippets, or tools that are not officially supported.‍
• ❌ Not meeting personal preferences: If the template does not match your exact design or layout expectations after purchase.
• ❌ Changing client requirements: While we offer basic guidance on usage, we cannot provide custom modifications to meet evolving or new specifications.
• ❌ User-induced errors: If you break the template due to extensive customizations or modifications. We offer basic troubleshooting help for free, but more advanced fixes may require hiring our paid customization services.

We encourage you to carefully review the template preview,  and description before purchasing. If you’re unsure, feel free to contact us before buying.

3. How to request a refund

If you believe you are eligible for a refund, follow these steps:

• 📩 Step 1: Contact us at framer@brixtemplates.com within 30 calendar days of your purchase.
• 📸 Step 2: Include your order ID, the email address used during purchase, and a detailed explanation of the issue. Screenshots or a screen recording will help speed up the process.
• ⏳ Step 3: We will review your request and respond within 5 business days. If approved, a refund will be issued via the original payment method through Stripe. Please note that refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
  

Before requesting a refund, we recommend contacting our support team—we may be able to help resolve your issue without the need for a refund.

4. Partial bug fixes & exchanges

• Partial bug fixes: If a significant bug is resolved but a minor non-critical issue remains, we will work to fix it promptly. A "minor, non-critical issue" is defined as an issue that doesn't significantly impact the core functionality or can be easily worked around. Examples include:
  • Minor spacing or alignment inconsistencies.
  • Small differences in colors or typography from the preview (within reasonable variation).
  • Minor animation timing differences.
  • Features that work but require simple adjustments to match preview examples.
  • Performance optimizations that could be improved but don't prevent usage.
  • Cosmetic elements that render slightly differently across browsers but remain functional.
  • Limited customization options that weren't explicitly promised in the template description.
  In cases where you remain dissatisfied with a minor issue, we may offer a free template of similar value instead of a full refund. This will be handled on a case-by-case basis.

• ‍Exchanges (Template swaps): You may exchange your purchased template for another of equal price within the 30-day window. For an exchange involving a higher-priced template, you will only be charged the price difference. Contact our support team for details.‍

5. Support, updates & maintenance

• ‍Template support: We provide technical support for issues related to template bugs, broken functionality, or general usage guidance within the Framer platform.
• Limitations: Support does not extend to issues caused by unsupported third-party tools, external code problems, or extensive customizations. For platform-specific errors, please contact Framer’s support directly.
• ‍Platform updates: We strive to maintain compatibility with Framer’s platform updates. If an update causes major issues with the template, please contact us for a patch.

6. Refund processing details

• Refund method: Stripe automatically issues refunds directly to the original payment method used during your purchase (e.g., credit/debit cards, Apple Pay, Google Pay, etc.).
• Processing timeframe: Stripe refunds typically take about 5–10 business days to appear in your account. While Stripe processes the refund immediately, the exact time it takes for the funds to appear depends entirely on your bank or payment provider.‍
• Trust & deletion of assets: By accepting a refund, you agree to delete all copies of the template and discontinue its use. We cannot enforce this technically, so we trust our customers to honor the refund in good faith.

No additional fees apply to refunds.

7. Chargebacks & disputes

If a chargeback is filed without first contacting us for support, we reserve the right to:

• Block your Stripe email: If a chargeback is initiated without first contacting our support team, we reserve the right to block the email address associated with your Stripe purchase from future transactions.
• Restrict access: Limit access to template updates and support.

We encourage you to reach out so we can resolve the issue directly.

8. Custom services & beyond

If you need ongoing customizations or want the template tailored to specific project requirements, we offer premium customization services through our Framer agency. This goes beyond standard support and is subject to separate fees and project timelines.

9. Need help? Contact us!

If you have any questions about our return policy or need support, don’t hesitate to contact us:

• ‍💌Email: framer@brixtemplates.com‍‍

We’re here to help and ensure you have a great experience using BRIX Templates’ Framer templates!

10. Policy updates

At BRIX Templates, we continuously improve our services and may occasionally need to revise this Refund Policy. When updates occur, we'll publish the modified policy with a new "Last updated" date at the top of this page.

Questions about our policy evolution? Reach out to our team at framer@brixtemplates.com, and we'll be happy to clarify any points.

11. Final notes

We appreciate your business and strive to make sure you’re satisfied with your purchase. If you have any concerns not covered here, let us know before finalizing your order.